Okbima Recognised for “City Captain” Initiative to Simplify Claim Process

We are proud to share that Okbima has been recognised by Republic World for its innovative step to make the insurance claim process easier through the “City Captain” initiative. This recognition highlights our continuous effort to bring transparency, support, and efficiency to policyholders during one of the most critical moments—filing a claim.

Why This Recognition Matters

Filing an insurance claim is often seen as one of the most challenging steps in the insurance journey. From understanding documents to following up with hospitals and insurers, the process can be stressful for families already dealing with emergencies. The City Captain initiative was designed to change this experience, and the recognition by Republic World strengthens our belief that we are moving in the right direction.

What is the City Captain Role?s

The City Captain acts as a dedicated guide for policyholders during the entire claim process. They help with:

• Coordinating with hospitals and insurers
• Ensuring smooth documentation for both cashless and reimbursement claims
• Assisting in finding network hospitals
• Making discharge formalities easier for families

This initiative ensures that people get timely help and can focus on recovery instead of running after paperwork.

A Step Towards a Smoother Claim Experience

Being acknowledged for this initiative is a moment of pride for us. It shows that the insurance industry is taking note of solutions that truly make a difference to customers. With the City Captain, policyholders have a real person to rely on, making the claim process less complicated and more human.