Privacy Policy

Information We Collect

We may collect information that you provide to us when you use our website, request information, compare insurance plans, purchase or renew a policy, contact us, or use any other service provided by Okbima.

This may include:

• Name
• Mobile number
• Email address
• Residential or communication address
• City and location details
• Date of birth
• Gender, where required for an insurance product
• Information about the person or asset to be insured
• Insurance policy details
• Vehicle details for motor insurance
• Health and other information required for applicable insurance products
• Information provided in insurance proposal forms
• Documents and information submitted for policy issuance, renewal or claim assistance
• Payment and transaction-related information
• Any other information that you voluntarily provide to us

The type of information collected may differ depending on the insurance product or service you use.

Information Collected Automatically

When you visit our website, some information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of your visit
• Referring website or source
• General website usage information
• Information about how you interact with our website

This information helps us understand how visitors use our website and improve the website, services and user experience.

How We Use Your Information

We use your information for purposes related to providing and improving our services.

This may include:

• Responding to your questions and requests
• Helping you compare insurance plans
• Providing insurance quotes and related information
• Processing insurance applications
• Assisting with policy issuance and renewal
• Helping you with policy-related services
• Providing claim assistance and support
• Communicating with you about your policy or request
• Sending important service-related updates
• Verifying information where required
• Improving our website, products and services
• Understanding customer requirements and website usage
• Preventing fraud, misuse and unauthorised activity
• Maintaining website and account security
• Meeting legal, regulatory and compliance requirements
• Sending information about insurance products, offers or services where permitted and where applicable

We may also use information received from business partners or service providers where permitted under applicable law.

Sharing Your Information

Insurance requires information to be shared with the relevant parties so that a policy or related service can be provided.

Depending on the service you request, we may share relevant information with:

• Insurance companies
• Insurance service providers
• Third-party service providers who help us operate our business
• Payment service providers
• Technology and IT service providers
• Communication service providers
• Service providers involved in customer support
• Regulatory authorities and government bodies where required
• Courts, law enforcement agencies or other authorities where legally required

We only intend to share information that is relevant for the applicable purpose and as permitted under applicable laws and regulations.

As an insurance broker, Okbima may need to provide information to insurers for purposes such as quotation, underwriting, policy issuance, renewal, servicing and claims. Okbima's website also clearly informs users that information shared on the website may be shared with insurers.

Communication Through Phone, Email, SMS and WhatsApp

When you submit your contact details to Okbima, we may contact you through available communication channels such as:

• Phone calls
• Email
• SMS
• WhatsApp
• Other digital communication methods

We may use these channels to respond to your requests, provide insurance-related information, assist with your application, share service updates, or provide other information related to our services.

Where required, we will follow applicable consent and communication requirements.

Cookies and Similar Technologies

Okbima may use cookies and similar technologies on its website.

Cookies are small files stored on your device that help a website remember information and understand how visitors use the website.

We may use cookies to:

• Make the website work properly
• Remember certain preferences
• Improve website performance
• Understand website usage
• Improve user experience
• Show relevant content or advertisements, where applicable

You can manage or disable cookies through your browser settings. However, disabling some cookies may affect certain website functions.

Insurance and Sensitive Information

Some insurance products may require information related to health, lifestyle, financial details, identity, property, vehicles or other information needed for insurance assessment.

We collect and use such information only where it is required for the relevant service, insurance process, legal or regulatory requirement, or other permitted purpose.

Customers should provide complete and accurate information when submitting an insurance proposal or related documents. Incorrect or incomplete information may affect the processing of an insurance application, policy or claim.

IRDAI's requirements for insurance intermediaries also recognise the need to maintain confidentiality of information provided by prospective clients and take appropriate steps to protect confidential documents.

Third-Party Service Providers

We may work with third-party service providers to support our business and website operations.

These service providers may help us with areas such as:

• Website and technology services
• Customer communication
• Email and SMS services
• WhatsApp communication
• Video calls
• Payment processing
• Data storage and security
• Customer support
• Other services needed to operate our platform

Where such providers process information on our behalf, we expect them to handle the information in accordance with applicable requirements and for the purpose for which it is provided.

Third-Party Websites and Links

Our website may contain links to websites, applications or services operated by third parties, including insurance providers and other partners.

If you visit a third-party website through a link on Okbima, that website will have its own terms and privacy practices.

Okbima does not control the privacy practices of third-party websites. We recommend that you read their privacy policies before providing them with your personal information.

Data Security

We take reasonable steps to protect the information we hold against unauthorised access, misuse, alteration, disclosure or destruction.

Security measures may include:

• Access controls
• Secure systems and storage practices
• Technical safeguards
• Secure communication channels
• Internal processes for protecting customer information

However, no website or online transmission can be guaranteed to be completely secure. You should also take reasonable steps to protect your account details, passwords, OTPs and other confidential information.

Never share your OTP, password or other confidential account information with anyone unless you are sure about who you are dealing with.

Your Responsibility for Information

When you provide information to Okbima, you are responsible for ensuring that the information is accurate and complete.

If you provide information relating to another person, you should have the necessary permission or authority to provide that information.

You should also inform us if any information provided by you needs to be corrected or updated.

Data Retention

We may retain your information for as long as it is required for the purpose for which it was collected, to provide our services, maintain business and transaction records, resolve disputes, meet legal and regulatory requirements, prevent fraud, or for other legitimate business purposes.

The period for which information is retained may depend on the type of information and the reason for which it was collected.

When information is no longer required and there is no legal or business reason to retain it, it may be deleted or securely disposed of in accordance with our applicable processes.

Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include the right to:

• Ask about the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request updates to your information
• Withdraw consent where processing is based on consent, subject to applicable law
• Raise a privacy-related concern or complaint

Some information may need to be retained or processed even after a request because of legal, regulatory, contractual, fraud prevention or other valid requirements.

To raise a privacy-related request, you can contact us using the details provided in the Contact Us section of this policy.

The Digital Personal Data Protection Act, 2023 provides for clear and informed consent and allows withdrawal of consent where consent is the basis for processing, subject to the Act and applicable requirements.

Marketing Communications

We may send you information about insurance products, services, offers, features or other updates where permitted by applicable law.

You may choose to stop receiving certain marketing communications by using the available unsubscribe or opt-out option, where provided, or by contacting us.

Please note that even if you opt out of marketing messages, we may still send important service or transaction-related communications where necessary.

Fraud Prevention and Legal Requirements

We may collect, use and share information when necessary to:

• Detect or prevent fraud
• Protect customers and our business
• Investigate suspicious or unauthorised activity
• Protect the security of our website and systems
• Comply with legal or regulatory requirements
• Respond to lawful requests from government, courts or authorities

We may disclose information where required by law, regulation, court order or a lawful request from an authorised authority.

Business Transfers

If Okbima's business is reorganised, merged, acquired or transferred, information held by us may be transferred as part of that business transaction, subject to applicable law.

Any such transfer will be handled in accordance with applicable legal and regulatory requirements.

Children's Privacy

Our services are intended for users who are legally permitted to purchase or apply for the relevant insurance products.

We do not knowingly seek to collect personal information from children except where such information is required and lawfully provided in connection with an insurance product or service by a parent, guardian or authorised person.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with the revised Last Updated date.

We recommend that you review this page periodically to stay informed about how we handle personal information.

Your continued use of our website and services after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way your information is handled, you can contact Okbima.

• Powered by Strive Insurance Brokers Private Limited
• Phone: +91 120 455 5217
• Email: info@okbima.com
• Registered Office: A-27E, Sector-16, Noida, Uttar Pradesh, India

Okbima's current website lists +91 120 455 5217 and info@okbima.com for customer/general queries and identifies Strive Insurance Brokers Private Limited as the entity powering okbima.com.

• IRDAI Direct Broker Licence: IRDAI/DB927/2022
• Registration No.: 829
• Valid Till: 03/07/2028
• CIN: U66000UP2021PTC150802
• Principal Officer: Dr. TC Gupta

Acceptance of This Privacy Policy

By accessing or using the Okbima website and services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the applicable terms of this Privacy Policy, please do not use the website or provide personal information through it.